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Frequently asked questions

Please refer to our RETURNS POLICY for further information

At Mayakiswimwear we maintain a high quality product, and take great care to ensure our product arrives in the highest quality. However if you have any concerns contact us immediately at returns@mayakiswimwear.com and we will review the matter. Your rights for refund or exchange are protected under consumer law.

We offer full refund on all items within 14 days.

Shipping costs are not refunded for change of mind. Return shipping is at customer’s own expense. Please refer to our SHIPPING POLICY for more info.

Orders within Australia are processed between 1-3 days from our facilities. Delivery time will depend on the country shipped to. Please refer to our SHIPPING POLICY for more info.

Yes, you can. Returns are accepted within 14 days. Please refer to our RETURN POLICY for more info of  contact customer service at info@mayakiswimwear.com

See our SIZING GUIDE for your best fit. Customer service may be of assistance for and inquiries you have with sizing at info@mayakiswimwear.com

All major credit cards are accepted and Paypal®

We are available via email at info@mayakiswimwear.com

If your item has not been shipped we may be able to assist with your requested change. Contact us as soon as possible at info@mayakiswimwear.com

Mayaki Swimwear is designed in Australia and manufactured in Indonesia.

Pre orders are for items that are not currently in stock but which are on order.

If you submit a pre order the item will be reserved for you and mailed out as soon as it arrives at our mailing facilities.

You will receive a confirmation email notifying you when your order is ready.

Mayaki will perform a pre authorisation when you place your pre order but you won’t be charged until your order is shipped.

Our items available for pre-order have estimated delivery times.

Delivery times are an estimate and are subject to change. Please email us at orders@mayakiswimwear.com if you have a question.

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