Frequently asked questions
How do I return an item?
Please refer to our RETURNS POLICY for further information
What if my item is received damaged or faulty?
At Mayakiswimwear we maintain a high quality product, and take great care to ensure our product arrives in the highest quality. However if you have any concerns contact us immediately at firstname.lastname@example.org and we will review the matter. Your rights for refund or exchange are protected under consumer law.
Do you offer change of mind returns?
We offer full refund on all items within 14 days.
Shipping costs are not refunded for change of mind. Return shipping is at customer’s own expense. Please refer to our SHIPPING POLICY for more info.
When will my order arrive?
Orders within Australia are processed between 1-3 days from our facilities. Delivery time will depend on the country shipped to. Please refer to our SHIPPING POLICY for more info.
Will I be able to return an item which does not fit?
Yes, you can. Returns are accepted within 14 days. Please refer to our RETURN POLICY for more info of contact customer service at email@example.com
What size should I order?
See our SIZING GUIDE for your best fit. Customer service may be of assistance for and inquiries you have with sizing at firstname.lastname@example.org
Which payment methods do you have available?
All major credit cards are accepted and Paypal®
How can I contact mayakiswimwear customer service?
We are available via email at email@example.com
Can I make changes to my order?
If your item has not been shipped we may be able to assist with your requested change. Contact us as soon as possible at firstname.lastname@example.org
Where is Mayakiswimwear designed and manufactured?
Mayaki Swimwear is designed in Australia and manufactured in Indonesia.
How do pre-orders work?
Pre orders are for items that are not currently in stock but which are on order.
If you submit a pre order the item will be reserved for you and mailed out as soon as it arrives at our mailing facilities.
You will receive a confirmation email notifying you when your order is ready.
When will I be charged for my pre order?
Mayaki will perform a pre authorisation when you place your pre order but you won’t be charged until your order is shipped.
I ordered an item on pre order but its taking to long?
Our items available for pre-order have estimated delivery times.
Delivery times are an estimate and are subject to change. Please email us at email@example.com if you have a question.