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Although we hope that you love your items from Mayaki Swimwear, if you're not 100% satisfied with your purchase we offer a full refund on all full priced items that adhere to the below conditions:

Conditions for returns:

  • Items must be returned within 14 days of receiving your order
  • All original tags & hygiene seals must be attached
  • Items must be unworn and in original condition
  • Returns must include invoice and a completed Return Form

Please note that sale items are final and cannot be returned. Any items returned outside of the 14 day return period or in a condition that indicates being worn or washed in any way or with tags and/or hygiene stickers removed will not be accepted for return. Mayaki Swimwear reserves the right to reject items that do not comply with the above conditions and will return the item to the sender.

Returns process:

  • Send an email to noting your intention to return your item and we will email you a Returns Form to complete along with an RGA (Returned Garments Authorisation) number to add to your form.
  • Complete the Returns Form, indicating your name, order number and the items you wish to return. Send the completed return form and a copy of your invoice with your delivery
  • Post your return (within 14 days of delivery) and completed Returns Form to:

Mayaki Swimwear

Online Returns

PO Box 286

Isle of Capri, Queensland 4217 Australia

Once returned, your refund will be processed within 3 business days and funds will be returned to the payment method used in the original transaction. Please note that Mayaki Swimwear does not offer direct exchanges. If you wish to exchange for another style/size/colour, please return item for a refund and place a new order.

Mayaki Swimwear does not cover any postage costs and customs fees and duties associated with returns. All costs associated with returning items are the responsibility of the customer. Mayaki Swimwear is not responsible for any returns lost in transit – it is recommended you include tracking and insurance for your protection. For international returns, all items must be sent with the note No Commercial Value on the invoice to avoid issues with customs.

If you require more information on returns or exchanges, please email us at      

Shipping & Return FAQ's

Please refer to our RETURNS POLICY for further information

At Mayaki Swimwear we maintain a high quality product, and take great care to ensure our product arrives in the highest quality. However if you have any concerns contact us immediately at and we will review the matter. Your rights for refund or exchange are protected under consumer law.

We offer full refund on all items within 14 days.

Shipping costs are not refunded for change of mind. Return shipping is at customer’s own expense. Please refer to our SHIPPING POLICY for more info.

Orders within Australia are processed between 1-3 days from our facilities. Delivery time will depend on the country shipped to. Please refer to our SHIPPING POLICY for more info.

Yes, you can. Returns are accepted within 14 days. Please refer to our RETURN POLICY for more info of  contact customer service

Sizing & Pre-Orders FAQ's

See our SIZING GUIDE for your best fit. Customer service may be of assistance for and inquiries you have with sizing

If your item has not been shipped we may be able to assist with your requested change. Contact us as soon as possible at

Mayaki Swimwear is designed in Australia and manufactured internationally.

Pre orders are for items that are not currently in stock but which are on order.

If you submit a pre order the item will be reserved for you and mailed out as soon as it arrives at our mailing facilities.

You will receive a confirmation email notifying you when your order is ready.

Mayaki will perform a pre-authorisation when you place your pre order but you won’t be charged until your order is shipped.

Our items available for pre-order have estimated delivery times.

Delivery times are an estimate and are subject to change. Please email us at if you have a question.

Contact & Support

We are available via email at

You can contact us for media related inquiries on